If the phone was on an insider version of Windows, you'll need to flash it back to a retail version using the Windows Device Recovery Tool. If it's an enterprise device and USB connectivity has been disabled using a policy setting or assigned access, enable USB again. If there's a PIN on the phone, you need to turn it off before you start. If you have a phone that's already set up with your account and you just want the new OS, it's straightforward. SEE: 5G smartphones: A cheat sheet (free PDF) (TechRepublic)īut if you have a phone that's capable of running Windows 10 Mobile (which includes models like the Lumia 1520 that were never officially supported, but not devices that have only 512MB of memory), there's a little-known enterprise update tool that you can still use to do the update: the Over-the-cable updater. (If you're getting an 805a0190 error code on a Windows Phone, that's why.) The Windows Phone 8.1 Store has been turned off since December 2019, so if you have a Windows Phone that you could update to Windows 10 Mobile using the Upgrade Advisor app but didn't get around to that in time, you can't get it from the Store any more.

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Windows phone not turning on